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#1 17-07-2026 02:04 pm

Simply NikNaks
Member
Simply NikNaks

Click & Drop Customs Info Changes

I am trying change my shipping rules for International items from being DDP to DDU, but after Saving the rule is goes back to being DDP.

Also, the DDP/DDU setting is being asked for on my UK shipping shipping rules when it does not apply.

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#2 17-07-2026 02:10 pm

Ben
Admin
Ben

Re: Click & Drop Customs Info Changes

Thanks for the post.

Please can you run the Packing Partner update from the site, or close it, which should then install the update. In the most recent update, an issue with saving the incoterms value was fixed.

Regarding UK:

The incoterm / delivery term is not sent to RM for UK shipments, but if you prefer you could set it to None in your rules to make them clearer.

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#3 17-07-2026 02:14 pm

Simply NikNaks
Member
Simply NikNaks

Re: Click & Drop Customs Info Changes

Sorry - solved
When I did an app update it now works.
Strangely though, some UK Shipping rules (but not all) were showing DDP at end of rule, those not showing DDP had nothing at end of rule. I have changed those showing DDP to None as it is n/a for UK shipments

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#4 17-07-2026 02:15 pm

Ben
Admin
Ben

Re: Click & Drop Customs Info Changes

=12.8pxOK thank you

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