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Andrew

Duplicated orders from Play Merchant

Duplicated orders from Play Merchant

Play Merchant have changed the way they display the Buyer, which needs an update to Packing Partner.

Because the Buyer ID is used to identify a record, collecting these records again would result in duplicated orders.

Solution

• In the Records Tab>All Recent, filter for your Play Merchant orders.

• Click Records>Remove Selected and ensure Also remove from archive is ticked

• click here to download the update, then collect the records again.

This procedure wil rectify the incorrect Buyer ID in the database. If you have already printed and/or shipped these orders you just need to mark them with the same status.