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jackthehat

Member
jackthehat

Can't despatch orders on Amazon today

PP gives me the following error when trying to despatch orders on Amazon today: "Cannot find SPAPI credentials for [My Company Name]".

I have tried renewing the credentials and I've also updated PP but I'm still getting the same error.

Anything else I can try?

Ben

Admin
Ben

Re: Can't despatch orders on Amazon today

Thanks for the post. There was a change to Amazon - please can you update PP and the issue should be resolved. Any problems of course please let us know.

jackthehat

Member
jackthehat

Re: Can't despatch orders on Amazon today

Hi Ben

I am already running the latest version of PP (3.5.4.233).
I just tried reinstalling it again but I'm still getting the same error.
Would removing the Amazon connection entirely and creating a new one from scratch fix it?

jackthehat

Member
jackthehat

Re: Can't despatch orders on Amazon today

SOLVED! The account name in credentials was empty for some reason.
Thanks guys :-)